Refund policy

At TrustEase, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

- The item must be unused and in the same condition that you received it.

- The item must be in its original packaging.

- Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

- Products that have been used, damaged, or altered after delivery.

- Items returned without original packaging.

- Customized or personalized products .

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

- Refunds will be processed to the original payment method within 5–7 business days.

• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund as appropriate.

 

Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

 

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Emai:support@trustease.in

We are committed to resolving your concerns as quickly as possible.